How do I talk to someone with Uber?
Just open the “Help” section and select 'Call Support' to be connected to our support team via the app. You can also get to us the old-fashioned way by simply calling +27800172956 – our support team will be ready to take care of whatever issue you're having.
We're just a phone call away
You can get help right in the app. To speak to an agent, go to Help in the Driver app, then navigate to the issue you're experiencing to see the support options available.
- Tap the account icon on the top right corner, then select 'Help'.
- Scroll down and tap 'Trip Issues and Refunds'
- Select a past trip which a cancellation fee was charged.
- Follow the app's instructions.
- Select a reason for the cancellation fee refund and submit.
- Select Your Trips to dispute an Uber charge. Jennifer Still/Business Insider.
- Select Review my fare or fees. ...
- Select your issue with the ride charge. ...
- View your trips in the drop down menu.
So we're adding a way for riders and drivers to chat right in the Uber app. It's now easier than ever to get in touch. To chat with their driver en route, a rider should go to the Uber feed and tap “contact” and then “chat.” When drivers receives a chat from the rider, it will be read aloud to them.
Does Uber Have a Phone Number? In the United States, Uber does not operate a separate phone number for riders or Uber Eats customers. Uber handles all rider support issues directly in the app or at help.uber.com, so you can't call them.
24/7 customer support
Contact us directly from your Uber app. We're always online to answer your questions.
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You can request an Uber ride online via m.uber.com, whether that's on:
- An older phone with internet browsing capabilities.
- A tablet or laptop.
- A public desktop computer with internet access.
Seniors can also go straight to the Uber website to schedule a ride themselves, with no app required. How it works: The business, family member, or health care provider using the Uber feature that applies to them will be able to book ride shares from their app dashboard.
Uber might charge you for a temporary authorization hold, which Uber positions after requesting a ride at an upfront regular fare price.
Why is Uber taking money out of my account?
It won't ever be charged. We issue authorization holds as a way to better protect against fraud that may result from unauthorized card usage. You may see an authorization hold if you recently added a new payment method, or if you haven't used Uber in a while.
If you had an unsatisfactory ride or didn't have a chance to take a ride at all, you may be eligible for a refund from Uber.
Uber has a 24-hour support line you can call if you need to chat with a real person. Simply call 800-593-7069 to get assistance.
- Open the Uber website.
- Sign in to your account.
- Go to the Help page.
- Locate the Trips Issues and Refunds section.
- Select the trip you want a refund for from the drop-down menu.
- Choose the issue you've experienced.
- Select the Review My Fare or Fee option.
- Provide the information the form requires.
Call Uber on the phone
Uber has a 24/7 local support line for general customer service: 800-593-7069. However, this number isn't guaranteed to provide an Uber support representative. Important: In the case of an emergency, riders can call this Critical Safety Response number: 800-285-6172.
Appointment bookings and checking restaurant wait time with Google Assistant are only available in the United States, and will call from +1-650-203-0000.
If you submit a question, our support team will get back to you within 48 hours. You'll receive a notification on your phone from Uber (if you have notifications enabled) letting you know that you've received a response.
Can I pay for Uber with cash? Yes, you can pay with cash. Before requesting a ride, go to the Payment section in the app and select Cash. At the end of your trip, pay cash directly to your driver.
If cash is accepted in your location, you can sign up for an Uber account without having to enter credit card information. Find the Uber app in the App Store (iPhone) or the Play Store (Android), then tap "Get" or "Install."
Riders will not need to have an Uber account. Uber will then share the passenger's contact details with the driver, and the passenger will receive a link to track the driver's route, as well as a text message with information such as the driver's name and license plate number.
Is GoGoGrandparent cheaper than Uber?
Uber is not only less expensive than GoGoGrandparent, but it also does not provide nearly as many services.
Research firm Statista notes that Uber has significantly higher market share, which means you might have more driving opportunities than with Lyft. Both companies provide discounts on auto-related expenses and offer perks for drivers. Uber and Lyft also have similar payment policies.
24/7 customer support
Contact us directly from your Uber app. We're always online to answer your questions.
...
You can request an Uber ride online via m.uber.com, whether that's on:
- An older phone with internet browsing capabilities.
- A tablet or laptop.
- A public desktop computer with internet access.
Support when you need it
Support is available 24/7 to help you keep your operation running smoothly. For help with common questions, visit our online FAQ. You can also contact Support at 833-275-3287 (833-ASK-EATS) or by emailing restaurants@uber.com.
Determining which service is cheaper depends on the type of service you intend to take. According to average ride costs, Uber is the cheaper company with the average trip costing $20 compared to the $27 you'd spend for an average Lyft trip.
Can I pay for Uber with cash? Yes, you can pay with cash. Before requesting a ride, go to the Payment section in the app and select Cash. At the end of your trip, pay cash directly to your driver.
Seniors can also go straight to the Uber website to schedule a ride themselves, with no app required. How it works: The business, family member, or health care provider using the Uber feature that applies to them will be able to book ride shares from their app dashboard.
Submit a question at help.uber.com/ubereats.
We'll also send you an email.
- At Uber, we work day in and day out to provide a great experience for drivers and riders in cities all over the world. ...
- Six years ago when we first got started, all Uber's customer support was done via email, at support@uber.com, and handled by our local city teams.
How do you message Uber Eats?
Go to the menu (using the icon in the top-left corner) and then Help, and you'll find an option to send a message.
Uber X will cost about $17 – $18 for a 20-minute ride. Uber Comfort will cost about$18 – $19 for a 20-minute ride. Uber XL will cost about $18 – $20 for a 20-minute ride.
So when should you request a ride? “In my experience, 9 a.m. and 12 p.m. are the worst in terms of pricing because there is high demand for Uber,” Adkins says. “If you can wait just 10 minutes, regular pricing may come into effect again.” Another common peak time is when bars close for the night.
Whether you give your driver cash or just tip through the app, they receive 100 percent of the tip; Uber, Lyft, Gett and Via don't take a cut. Generally, drivers are just happy to get a tip, Mr. Helling said, and many don't have a preference for cash versus tipping directly in the app.